Frequently Asked Questions

We offer standard and express shipping options. Standard shipping takes 5-7 business days, while express shipping delivers within 2-3 business days.

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact our customer service team to initiate a return.

See our Refund Policy.

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically ranging from 7-14 business days.

Yes. Many of our outdoor sauna models are constructed from thick cedar and engineered to handle snow load and winter conditions when properly installed.

Electrical requirements vary by model. Most infrared saunas require a standard 120V or 240V outlet. Larger traditional sauna heaters typically require a dedicated 240V line installed by a licensed electrician.

Always consult a professional electrician before installation.

Freight delivery is curbside. The carrier will deliver to the end of your driveway or curb but will not move the unit into your home.

You are responsible for inspecting the shipment upon arrival.

Many models are designed for assembly by homeowners with basic tools. However, electrical wiring should always be completed by a licensed professional.

We do not currently provide installation services, but we can provide guidance on site preparation and electrical requirements.

Shipping timelines vary by brand and model but typically range from 1–3 weeks depending on inventory availability and location.

Financing options may be available at checkout depending on eligibility.